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FAQ & Support

What happens when I sign up for the newsletter?

A: After entering your email you will receive a message with a 15% off code to use for your first purchase. Make sure you use it within 3 days before it expires! You will also be notified of discounts, promotions and exclusive offers in the future via email, Youtube, Facebook, & Instagram.

Do I need an account to place an order?

A: You do not need an account to place an order. However if you would like easy access to your purchase history & tracking this is recommended.

How long will my order take to arrive?

A: Regular time to deliver is between 2 - 4 weeks for E-Packet / UPS / Fedex to Canadian customers, and 7 - 14 days for USA & 2 - 4 weeks if we do not have stock here in North America. With the complications of COVID19 affecting the mail service all around the world, your order may take longer than usual. Please allow for extra time due to these inconveniences. We will be in contact with you so you know what is happening at all times! See our Shipping Policy for more clarity regarding this topic.


How can I do a refund or exchange for a damaged item? 

A: The product must be faulty or damaged in it's original condition and with photographic proof of damage or defect. Proof of purchase is also required. Send your claim info to team@radicalelectricbikeshop.com with the subject line "Refund for damaged / faulty order"
See our Refund policy for full disclosure on how we determine if your claim is approved for a refund / exchange or not.


Is order tracking available?

A: We will email you a confirmation of your order. Tracking information will be available when your order is processed after 1 - 2 days in follow up.


What if I change my mind after I place an order?

A: We do not offer returns or exchanges because you changed your mind. Unless your product is damaged or faulty, we will not accept your claim for an exchange. If you are afraid to order the wrong size, you must contact us via chat or email so we can find the best product for you..


What if I don't see my question answered here?
Please send your question to team@radicalelectricbikeshop.com if you did not see the answer to yours here on our FAQ page. We will reply to your inquiry within 24 hours!